ASAPP
Founded Year
2014Stage
Series C | AliveTotal Raised
$312.57MValuation
$0000Last Raised
$120M | 4 yrs agoMosaic Score The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.
+15 points in the past 30 days
About ASAPP
ASAPP specializes in generative AI for contact centers, focusing on enhancing customer experience and agent productivity within the customer service domain. The company offers a suite of AI-driven solutions including a fully conversational AI voice and chat agent, accurate speech-to-text transcription, and real-time analytics to improve agent performance and customer satisfaction. ASAPP's products are designed to support various sectors, including insurance, retail, telecommunications, and airlines, by automating tasks and providing insights to optimize customer interactions. It was founded in 2014 and is based in New York, New York.
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ASAPP's Product Videos
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ESPs containing ASAPP
The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.
The contact center agent support tools market provides solutions to common challenges faced by contact centers, such as high employee attrition, low customer satisfaction, and poor agent engagement. These tools aim to improve the efficiency and effectiveness of customer interactions by leveraging AI and automation to capture, analyze, and optimize customer conversations. The market includes a vari…
ASAPP named as Challenger among 15 other companies, including Gong, CallMiner, and Observe.ai.
ASAPP's Products & Differentiators
GenerativeAgent
ASAPP GenerativeAgent combines advanced dialogue orchestration with built-in human oversight to handle routine and nuanced customer requests across channels. It integrates tightly with contact-center platforms to automate end-to-end tasks such as issue triage, data retrieval, and follow-up actions, while surfacing exceptions for human review. Designed for enterprise scale, it maintains context across interactions, enforces compliance guardrails, and delivers metrics for continuous improvement.
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Research containing ASAPP
Get data-driven expert analysis from the CB Insights Intelligence Unit.
CB Insights Intelligence Analysts have mentioned ASAPP in 1 CB Insights research brief, most recently on Oct 17, 2024.
Oct 17, 2024
The generative AI for e-commerce market mapExpert Collections containing ASAPP
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
ASAPP is included in 7 Expert Collections, including Unicorns- Billion Dollar Startups.
Unicorns- Billion Dollar Startups
1,276 items
Future Unicorns 2019
50 items
Sales & Customer Service Tech
1,058 items
Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.
Generative AI
2,314 items
Companies working on generative AI applications and infrastructure.
Artificial Intelligence
10,047 items
AI Agents & Copilots Market Map (August 2024)
322 items
Corresponds to the Enterprise AI Agents & Copilots Market Map: https://app.cbinsights.com/research/enterprise-ai-agents-copilots-market-map/
ASAPP Patents
ASAPP has filed 78 patents.
The 3 most popular patent topics include:
- artificial neural networks
- machine learning
- computational linguistics
Application Date | Grant Date | Title | Related Topics | Status |
|---|---|---|---|---|
12/30/2020 | 4/1/2025 | Finite automata, Models of computation, Automata (computation), Diagrams, Systems engineering | Grant |
Application Date | 12/30/2020 |
|---|---|
Grant Date | 4/1/2025 |
Title | |
Related Topics | Finite automata, Models of computation, Automata (computation), Diagrams, Systems engineering |
Status | Grant |
Latest ASAPP News
May 23, 2025
ASAPP Appoints Devidas Desai as SVP of Product Management Industry veteran joins leading AI-powered contact center software provider to drive market-leading innovation ASAPP, the leading provider of AI-powered contact center software, today announced it has appointed Devidas Desai as senior vice president of product management. A seasoned product leader with over two decades of industry experience, Desai will spearhead product strategy and innovation, focusing on delivering cutting-edge AI solutions that redefine customer experiences. “ASAPP is committed to delivering next-generation AI products that solve our customers’ most complex customer service challenges,” said Priya Vijayarajendran, CEO of ASAPP. “With a track record of delivering solutions that enhance customer engagement and drive business growth, we’re excited to welcome Devidas to the ASAPP team. His strategic vision and user-centric mentality will fuel the next phase of growth as we continue to extend the limits of AI innovation to enhance customer engagement.” Desai joins ASAPP from his previous role as senior vice president of product management at PolyAI, a provider of AI agents for enterprise customer service, where he led the development of voice-first customer service solutions including the launch of Agent Studio, the world’s first GenAI voice-first omnichannel customer experience (CX) platform. Prior to his role at PolyAI, Desai held key leadership positions at RingCentral, where he led its Unified Communications as a Service (UCaaS) product offering, and Symphony.com, where he oversaw applications with nearly 500,000 active users across the world’s largest banking institutions. “Having worked in product management for over two decades, I recognize firsthand the immense value that ASAPP’s AI-driven solutions deliver in maximizing enterprise contact center efficiency,” said Devidas Desai, senior vice president of product management at ASAPP. “I look forward to joining a best-in-class team to spearhead product strategy, scale contact center capabilities, and advance innovation in conversational AI.” Desai’s appointment marks another milestone in a year of tremendous growth for ASAPP, including the appointment of Priya Vijayarajendran as CEO. The company has also received numerous industry accolades, including recognition as a leader in The Forrester Wave™: Digital Customer Interaction Solutions Q2 2024 report and a leading vendor in Forrester’s The Conversation Intelligence Solutions for Contact Centers Landscape, Q1 2025 report. Total: 0
ASAPP Frequently Asked Questions (FAQ)
When was ASAPP founded?
ASAPP was founded in 2014.
Where is ASAPP's headquarters?
ASAPP's headquarters is located at One World Trade Center, New York.
What is ASAPP's latest funding round?
ASAPP's latest funding round is Series C.
How much did ASAPP raise?
ASAPP raised a total of $312.57M.
Who are the investors of ASAPP?
Investors of ASAPP include Emergence Capital, John Chambers, John Doerr, Titanium Ventures, March Capital and 10 more.
Who are ASAPP's competitors?
Competitors of ASAPP include Zelros, Yampa, Cresta, BirchAI, Stalo and 7 more.
What products does ASAPP offer?
ASAPP's products include GenerativeAgent.
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Compare ASAPP to Competitors
Cresta provides generative artificial solutions for contact centers, focusing on agent performance and customer experience. It offers a platform that includes guidance, quality management, and virtual agent technology for contact center operations. Cresta's solutions are applicable in sectors such as airlines, automotive, finance, insurance, retail, telecommunications, and travel. Cresta was formerly known as Grey Parrot. It was founded in 2017 and is based in Palo Alto, California.
Cogito specializes in real-time artificial intelligence for contact centers, operating within the technology and customer service sectors. The company offers a suite of software products that provide real-time conversation intelligence, agent assistance, team performance dashboards, and customer and employee experience insights. The company's solutions are designed to enhance the emotional intelligence of agents, improve customer interactions, and optimize contact center operations. It was founded in 2007 and is based in Boston, Massachusetts.
Observe.ai focused on conversation intelligence, specifically in contact center operations using artificial intelligence. Their platform includes agent assist, interaction analysis, and quality assurance to support customer service. The company serves sectors like banking, financial services, healthcare, and insurance. It was founded in 2017 and is based in Redwood City, California.
Yampa develops artificial intelligence (AI) agents for customer service within the technology sector. It provides solutions that offer support, manage customer interactions, and operate across various channels, including chat, voice, and email. Its clientele includes large enterprises that utilize automation and AI integration in their customer service operations. It was founded in 2024 and is based in Paris, France.
Ender Turing specializes in artificial intelligence and data analysis, operating within the call center domain. The company offers performance management software for call centers, which uses AI to speed up quality control, provide coaching for agents, and help build customer satisfaction. It primarily serves the customer service and sales sectors. The company was founded in 2018 and is based in Tallinn, Estonia.
Balto specializes in artificial intelligence-powered real-time guidance for contact centers. Its main offerings include a platform that optimizes agent performance, enhances sales conversions, ensures compliance, and improves customer experiences. Its products are primarily sold to sectors such as insurance, financial services, healthcare, home improvement, collections, retail, and BPO. It was founded in 2017 and is based in Saint Louis, Missouri.
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