Front
Founded Year
2014Stage
Series D | AliveTotal Raised
$203.62MValuation
$0000Last Raised
$65M | 3 yrs agoMosaic Score The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.
+181 points in the past 30 days
About Front
Front is a modern customer service platform that specializes in enhancing customer experiences and operational efficiency within the customer support sector. The company offers a suite of tools, including an omnichannel inbox, AI chatbots, live chat, and workflow automation to streamline communication and support processes. Front's platform is designed to facilitate real-time team collaboration and provide actionable service analytics to businesses of various sizes. It was founded in 2014 and is based in San Francisco, California.
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ESPs containing Front
The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.
The shared inbox market is a solution for businesses that need to manage customer communication across multiple channels and team members. It allows teams to collaborate and share knowledge while keeping the focus on building strong relationships with customers. With features like assigning owners and statuses, automations, analytics, and more, businesses can provide personalized customer service …
Front named as Leader among 12 other companies, including Zendesk, Freshworks, and Dialpad.
Front's Products & Differentiators
Front customer communication hub
Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are always fast, accurate and deeply personalized. Front’s modern interface is inspired by email clients, which team members love because it’s familiar and easy to use. Behind the scenes, powerful automation capabilities eliminate manual workflows across systems, and detailed analytics make it easy to improve team performance and the health of customer relationships.
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Expert Collections containing Front
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Front is included in 3 Expert Collections, including Unicorns- Billion Dollar Startups.
Unicorns- Billion Dollar Startups
1,276 items
Future Unicorns 2019
50 items
Sales & Customer Service Tech
739 items
Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre-, during, and post-purchase of goods and services.
Front Patents
Front has filed 56 patents.
The 3 most popular patent topics include:
- food plant cultivars
- molecular biology
- ornamental plant cultivars
Application Date | Grant Date | Title | Related Topics | Status |
|---|---|---|---|---|
11/6/2020 | 1/7/2025 | Queueing theory, Systems engineering, Diagrams, Reliability engineering, Models of computation | Grant |
Application Date | 11/6/2020 |
|---|---|
Grant Date | 1/7/2025 |
Title | |
Related Topics | Queueing theory, Systems engineering, Diagrams, Reliability engineering, Models of computation |
Status | Grant |
Latest Front News
Jul 3, 2025
Sediul central: Paris, Franţa Total finanţări: peste 200 milioane de dolari Evaluare curentă: 1,7 miliarde de dolari după finanţarea de 65 mil. dolari din iulie 2022 Model de business: Software as a Service (SaaS), prin abonamente lunare sau anuale oferite companiilor pentru gestionarea colaborativă a inboxurilor de e-mail şi comunicarea cu clienţii. Cifre cheie: peste 8.000 de companii cliente, precum Shopify şi Airbnb; peste 1 miliard de e-mailuri procesate lunar; peste 400 de angajaţi. Povestea Front pe larg Front a fost fondată de Mathilde Collin (CEO) şi Laurent Perrin, cu sprijin financiar şi consiliere de la antreprenorul Thibaud Elzière, potrivit informaţiilor publicate pe site-ul companiei. Iniţial în cadrul companiei lucra o echipă de cinci persoane care s-a mutat apoi la San Francisco după participarea în programul Y Combinator, arată sursa citată. În septembrie 2014, compania a atras o rundă de finanţare seed în valoare de 3,1 milioane de dolari, scrie NewsCrunchbase. În mai 2016, Front a ridicat o rundă de finanţare serie A în valoare de 10 milioane de dolari condusă de Stewart Butterfield (Slack), printre alţi investitori angels, conform Crunchbase. În ianuarie 2018, compania a anunţat o nouă rundă de finanţare de 66 de milioane de dolari, condusă de Sequoia Capital, alături de DFJ şi alţi investitori, potrivit informaţiilor publicate pe site-ul Front. Finanţarea a susnţinut extinderea internaţională şi recrutarea. În ianuarie 2020, Front a ridicat o finanţare de 59?milioane de dolari, condusă de un grup de executivi de top (Atlassian, Qualtrics, Zoom, scrie NewsCrunchbase. În iunie 2022, compania a primit o finanţare serie D în valoare de 65 de milioane de dolari condusă de Salesforce Ventures şi Battery Ventures, alături de Sequoia, Threshold, Uncork Capital şi lista crescută a investitorilor, scrie Hec.edu. În urma finanţării, compania a fost evaluată la 1,7?miliarde de dolari, atingând astfel statutul de unicorn. Pentru alte știri, analize, articole și informații din business în timp real urmărește Ziarul Financiar pe WhatsApp Channels Citește și
Front Frequently Asked Questions (FAQ)
When was Front founded?
Front was founded in 2014.
Where is Front's headquarters?
Front's headquarters is located at 300 Montgomery Street, San Francisco.
What is Front's latest funding round?
Front's latest funding round is Series D.
How much did Front raise?
Front raised a total of $203.62M.
Who are the investors of Front?
Investors of Front include Uncork Capital, BOLDstart Ventures, Sequoia Capital, Jennifer Tejada, Threshold and 45 more.
Who are Front's competitors?
Competitors of Front include Trengo, Gorgias, Zing, Groove, Unifonic and 7 more.
What products does Front offer?
Front's products include Front customer communication hub .
Who are Front's customers?
Customers of Front include EverCheck.
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Compare Front to Competitors
Forethought focuses on customer support automation through generative AI technology in the customer service industry. The company provides solutions that aim to address issues, predict and prioritize support tickets, and support agents with knowledge to improve productivity. Forethought's platform is applicable in various sectors including e-commerce, SaaS, and FinTech, with the goal of addressing customer experience and support efficiency. It was founded in 2017 and is based in San Francisco, California.
Gladly serves as a customer service software provider that specializes in artificial intelligence (AI) platforms designed for customer support experiences. Its main offerings include a people-centric record system that consolidates all customer interactions across various channels into a single, continuous conversation. Gladly primarily serves the B2C sector, focusing on brands looking to improve customer loyalty and support team performance. It was founded in 2014 and is based in San Francisco, California.
Gorgias is a customer experience platform for the ecommerce sector. The company provides tools for customer support, omnichannel communication, automation, and integration with ecommerce platforms. Gorgias serves the ecommerce industry with solutions for customer service efficiency and satisfaction. It was founded in 2015 and is based in San Francisco, California.
Zendesk provides customer service software within the technology sector. Its offerings include solutions for managing customer support across various channels such as chat, email, and voice, as well as tools for workforce management and quality assurance. Zendesk serves sectors such as retail, financial services, education, and healthcare with its customer service and employee service platforms. It was founded in 2007 and is based in San Francisco, California.
HelpWave provides customer support solutions for the e-commerce sector. Its platform automates a portion of support inquiries and offers recommendations, with the goal of reducing costs and addressing customer needs. It serves the e-commerce industry, integrating with Shopify and providing analytics tools to monitor team performance and customer feedback. It was founded in 2024 and is based in Paris, France.
Intercom provides a customer service platform that utilizes artificial intelligence to assist with customer support. It has developed a support agent named Fin, which responds to customer inquiries, along with tools such as an inbox, ticketing system, and reporting features. Its platform is applicable in sectors like financial services, software and technology, and healthcare. It was founded in 2011 and is based in San Francisco, California.
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