
Dialpad
Founded Year
2011Stage
Angel | AliveTotal Raised
$425.96MRevenue
$0000Mosaic Score The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.
+14 points in the past 30 days
About Dialpad
Dialpad provides customer communication solutions across various business sectors. Its offerings include a platform that integrates voice, video, and messaging services, as well as cloud-based support and sales outreach solutions, with artificial intelligence features for insights and coaching. Dialpad serves sectors such as retail, insurance, technology, professional services, healthcare, real estate, legal, recruiting, education, and automotive. Dialpad was formerly known as Firespotter Labs. It was founded in 2011 and is based in San Ramon, California.
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Dialpad's Product Videos


ESPs containing Dialpad
The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.
The contact center-as-a-service (CCaaS) market offers cloud-based platforms that enable organizations to manage customer interactions across multiple channels. These solutions provide voice, messaging, video, and social media capabilities along with AI-powered features such as sentiment analysis, virtual agents, and predictive routing. CCaaS platforms include workforce optimization tools, analytic…
Dialpad named as Challenger among 15 other companies, including Microsoft, Zendesk, and Salesforce.
Dialpad's Products & Differentiators
Dialpad
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is completely transforming how the world works together. Dialpad Ai is the engine that powers a large portion of our Ai Voice, Ai Meetings, Ai Messaging, Ai Contact center and Ai Sales Center product offerings. Our Ai transcriptions, Natural Language Processing, semantic search, and omnichannel / digital self-service are all powered by Dialpad Ai.
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Expert Collections containing Dialpad
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Dialpad is included in 6 Expert Collections, including Unicorns- Billion Dollar Startups.
Unicorns- Billion Dollar Startups
1,276 items
Tech IPO Pipeline
825 items
Work From Home Startups
91 items
Track startups and capture company information and workflow.
Future Unicorns 2019
50 items
Sales & Customer Service Tech
891 items
Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre-, during, and post-purchase of goods and services.
Artificial Intelligence
10,047 items
Dialpad Patents
Dialpad has filed 18 patents.
The 3 most popular patent topics include:
- videotelephony
- artificial intelligence
- audio engineering

Application Date | Grant Date | Title | Related Topics | Status |
---|---|---|---|---|
8/31/2021 | 8/13/2024 | Artificial intelligence, Videotelephony, Natural language processing, Expert systems, Computer telephony integration | Grant |
Application Date | 8/31/2021 |
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Grant Date | 8/13/2024 |
Title | |
Related Topics | Artificial intelligence, Videotelephony, Natural language processing, Expert systems, Computer telephony integration |
Status | Grant |
Latest Dialpad News
Jun 23, 2025
June 30, 2025: The date where if your team hasn’t rolled out a truly great AI into production yet … and seen a boost from it … It’s time to reboot the team. It’s time. It’s time to call it. June 30, 2025 marks the time we need to wrap up the era of stalling, of waiting to see in AI. Because we’ve waited, and seen, and learned. We’ve officially crossed the threshold where “AI-first” has moved from competitive advantage to table stakes. If your engineering team, your product team, or your leadership team hasn’t shipped meaningful AI capabilities into production by now, that have led to a material increase in revenue — you don’t have a strategy problem. You have a talent (and vision) problem. The 18-Month “Let’s See” Window Has Closed Let’s be brutally honest about the timeline here. ChatGPT launched in November 2022. Claude, GPT-4, and the foundation model explosion happened through 2023. By early 2024, every serious B2B company had access to the same foundational AI capabilities through APIs that cost pennies on the dollar. That gave everyone roughly 18 months to figure it out. Eighteen months to experiment, to build, to learn, and to ship something that moves the needle. The companies that used those 18 months wisely aren’t just winning—they’re lapping the competition. Look at the hypergrowth AI B2B companies that are redefining what’s possible: Anthropic (Claude): Hit $3 billion in annualized revenue by May 2025, up from $1 billion in December 2024 — that’s 200% growth in 5 months Sierra: Reached $50M ARR in 2024 and $4.5 billion valuation — 300%+ growth rate for an AI customer service platform Cursor: The fastest-growing SaaS company ever, hitting $100M ARR in just 12 months and now at $200M ARR — 10x faster than traditional SaaS Loveable: Reached $1M ARR in 8 days, $10M in 2 months, and $60M ARR in 6 months — Europe’s fastest-growing AI startup ever Harvey AI: Surpassed $50M ARR and targeting $100M within 8 months at a $3B valuation — revolutionizing legal tech Perplexity: Crossed $100 million in annualized revenue just 20 months after launching premium subscriptions — transforming AI search • Mercor: Hit $75M ARR in 2 years with 51% month-over-month growth and $2B valuation — AI-powered recruiting that’s already profitable Owner.com: Hit $50M ARR growing 150% YoY at $1B valuation with AI-powered restaurant tech — helping local businesses compete with giants like Domino’s RevenueCat: AI has turbocharged it powering $1B+ in mobile subscriptions for leaders including … ChatGPT . ElevenLabs rocketing to $100m+ ARR powering voice for AI leaders. Gong: Reaccelerated to $300M+ ARR driven by AI features seeing 400%+ YoY growth and 50% usage increases — revenue intelligence powered by AI Dialpad: Surpassed $300M ARR with 50%+ YoY growth, fueled by DialpadGPT and 250M+ AI Recaps in 6 months — communications intelligence at scale Palantir: Revenue acceleration from 13% in 2023 to 36% in Q4 2024, driven by AIP launch — proving even established companies can reboot with AI What “Truly Great AI” Actually Means I’m not talking about slapping a chatbot on your landing page or adding “AI-powered” to your marketing copy. I’m talking about AI that genuinely transforms your core product experience in ways that create measurable business impact. Great AI in production looks like: Superhuman-level assistance that users can’t live without. Linear’s AI issue triaging doesn’t just categorize tickets—it predicts resolution time, suggests optimal assignees, and auto-generates technical context that saves engineering teams 2-3 hours per sprint. Users report they “feel helpless” working in other project management tools now. Invisible intelligence that makes your product fundamentally better. Figma’s AI design suggestions don’t feel like a separate feature—they feel like the product got smarter. Conversion rates on design handoffs increased 60% because the AI anticipates developer needs during the design process. Workflow transformation that creates new value. Loom’s AI meeting summaries didn’t just transcribe—they created entirely new workflows around asynchronous collaboration. Teams that adopted it saw 30% reduction in follow-up meetings and 50% faster project velocity. The common thread? These aren’t AI features bolted onto existing products. They’re AI-native experiences that reimagine what the product can do. The Talent Reckoning Here’s what I’ve learned from talking to 200+ SaaS founders over the past six months: The companies shipping great AI aren’t necessarily the ones with the biggest AI budgets or the fanciest ML infrastructure. They’re the companies that made hard decisions about their teams early. The CTO who said “we don’t need AI people, our engineers can figure it out“ is now 12 months behind companies that hired AI-native talent in early 2024. Traditional software engineering skills and AI engineering skills have meaningful overlap, but they’re not the same thing. Prompt engineering, model fine-tuning, vector databases, retrieval-augmented generation—these aren’t concepts you pick up over a weekend. The product leader who treated AI as “just another feature” missed that AI requires fundamentally different product thinking. Great AI products aren’t built by adding smart components to dumb workflows. They’re built by reimagining the workflow around what AI makes possible. This requires product leaders who viscerally understand the technology, not just the market opportunity. The CEO who delegated AI strategy to someone who “really gets AI” discovered too late that AI strategy is business strategy. The companies winning with AI aren’t optimizing existing processes—they’re creating entirely new business models. That requires leadership that understands both the technology possibilities and the market implications. The Reboot Playbook If you’re reading this and realizing you’re in the “reboot” camp, here’s the harsh but actionable truth: Stop trying to retrain your existing team. I’ve watched dozens of companies spend 6-12 months trying to upskill engineers who fundamentally don’t believe in AI-first development. Meanwhile, their competitors hired AI-native talent and shipped three product iterations. You can’t afford the learning curve anymore. Hire for AI-first thinking, not AI expertise. The best AI hires I’ve seen aren’t necessarily the ones with the deepest ML backgrounds. They’re the ones who instinctively think about problems through an AI lens—who see a manual process and immediately envision how LLMs could transform it, who understand that great AI products feel magical because they anticipate user needs. Give your new AI team real authority. Half-measures don’t work in AI. The companies succeeding are the ones where AI engineering sits at the leadership table, where AI considerations drive product roadmap decisions, where AI capabilities influence go-to-market strategy. If your AI team reports to someone who doesn’t fundamentally believe in AI-first product development, you’re setting them up to fail. Accept that you’re starting over. Your existing product roadmap, your engineering processes, your QA workflows—much of it was designed for deterministic software in a pre-AI world. AI products require different testing methodologies, different deployment strategies, different success metrics. Fighting this reality will slow you down more than embracing it. The Competitive Reality The uncomfortable truth is that we’re already seeing market separation. Companies with great AI in production aren’t just growing faster—they’re fundamentally changing customer expectations in their categories. Customers who experience Notion’s AI writing don’t just prefer it to other wiki tools—they find other wiki tools frustratingly primitive. Users who work with GitHub Copilot don’t just code faster—they find traditional IDEs limiting and outdated. This isn’t about features anymore. It’s about raising the bar for what software can do. Your competitors with great AI aren’t just winning deals. They’re redefining what winning looks like in your category. And if you’re still debating whether AI is hype or reality, you’ve already lost the positioning battle. Big Companies Don’t Really Have More Time Yes, bigger companies have a bigger base to protect, and move more slowly in general. But just becausae your installed base isn’t leaving, doesn’t mean you new customer acquisition hasn’t already materially slowed due to AI competitors. And that there isn’t “stealth churn” in your base. The Path Forward June 30, 2025 isn’t just an arbitrary deadline. It’s the date where the excuses run out. “We’re a small company” doesn’t work when two-person startups are shipping AI features that feel more sophisticated than your enterprise product. “Our customers aren’t asking for AI” doesn’t work when your customers are using AI tools to work around your product’s limitations. “We need to see more ROI data” doesn’t work when your competitors are creating entirely new value propositions that make ROI comparisons irrelevant. The companies that will dominate the next decade of SaaS aren’t the ones with the best AI today. They’re the ones building AI-native cultures, AI-first product experiences, and AI-enabled business models. If your team hasn’t shipped great AI into production yet, the question isn’t whether you need to make changes. The question is whether you have the courage to make them fast enough to matter. The window for gradual transformation has closed. The window for dramatic transformation is still open. But not for much longer. Related Posts
Dialpad Frequently Asked Questions (FAQ)
When was Dialpad founded?
Dialpad was founded in 2011.
Where is Dialpad's headquarters?
Dialpad's headquarters is located at 2700 Camino Ramon, San Ramon.
What is Dialpad's latest funding round?
Dialpad's latest funding round is Angel.
How much did Dialpad raise?
Dialpad raised a total of $425.96M.
Who are the investors of Dialpad?
Investors of Dialpad include Angel Invest Ventures, Google Ventures, Amasia, Work-Bench, Section 32 and 27 more.
Who are Dialpad's competitors?
Competitors of Dialpad include Sandra AI, Cordless, babelforce, Wingman, OpenPhone and 7 more.
What products does Dialpad offer?
Dialpad's products include Dialpad and 4 more.
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Compare Dialpad to Competitors

Genesys operates within the customer experience and contact center solutions industry, focusing on artificial intelligence (AI) powered experience orchestration. The company provides a platform that allows organizations to manage customer interactions, utilizing automation and AI to improve experiences for both customers and employees. Genesys serves various sectors that need customer engagement and workforce management solutions, including banking, healthcare, retail, insurance, and government. It was founded in 1990 and is based in Menlo Park, California.

Sabio Group is a digital customer experience (CX) transformation company operating in the technology and customer service sectors. The company offers various services such as artificial intelligence (AI) and automation solutions, data insights, cloud transformation, networking services and infrastructure, and customer experience management. It primarily caters to industries such as banking, insurance, housing, retail, and telecommunications. The company was founded in 1998 and is based in London, United Kingdom.

Aircall offers a unified communications platform for sales and customer support teams in the technology sector. Its main offerings include conversation intelligence, call center software, and integration with CRM and Helpdesk systems, aimed at improving customer interactions and business processes. Aircall serves small to medium-sized businesses in various industries, including education, financial services, healthcare, and marketing. It was founded in 2014 and is based in New York, New York.

Talkmap specializes in conversational intelligence within the customer experience domain, transforming customer interactions into actionable insights. The company offers a platform that utilizes AI-powered machine learning and linguistics to analyze and visualize customer conversations in real-time, enabling improvements in customer experience and operational efficiency. Talkmap primarily serves sectors that require large-scale analysis of customer interactions, such as telecom, banking, financial services, insurance, retail, and healthcare. It was founded in 2017 and is based in Dallas, Texas.

Talkdesk specializes in cloud contact center solutions and leverages AI and automation to enhance customer service across various industries. The company offers a suite of AI-powered products designed to improve customer experiences, operational efficiencies, and agent performance. Talkdesk's solutions cater to a range of sectors, including financial services, healthcare, retail, and more. It was founded in 2011 and is based in San Francisco, California.

OpenPhone is a business phone system that offers a platform integrating calls, texts, and contacts into a workspace. The company provides features including shared phone numbers, team messaging, artificial intelligence-powered call summaries and transcripts, and a lightweight customer relationship management (CRM). It was founded in 2018 and is based in San Francisco, California.
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